We are proud of our gorgeous grounds, facilities, and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.We are delighted to see that you enjoyed the entertainment activities, the beach, and the gastronomic experience, and we appreciate you taking the time to acknowledge Wilber.We are delighted that we had the opportunity to be at your service. We wanted to thank you for taking the time to share your positive feedback regarding your recent stay with us.Exceeding our guest’s expectations and offering truly memorable experiences is what we strive for and we are proud to learn that we have achieved our goal for you. Our goal is to provide our guests a fantastic visit and incredible memories, and we regret that we did not accomplish this for you.Please be ensured that we take your comment seriously and we will immediately address the points mentioned by you within our team to improve our service. We understand that we cannot undo your experience, however, we would like to extend our sincere apologies for the shortfalls you experienced.Sincerely,Customer Care at Majestic Resortsĭear Ashli, We are really honored that you chose Majestic for your recent vacation. Please be assured that this is a matter that we take very seriously as we follow very strict procedures throughout our resort. Please be assured that we have taken note of all your suggestions and comments regarding the services provided.In regards to your experience with some of our staff members, we would like to first and foremost apologize if at any point you felt you were not treated with the utmost respect and courtesy. We appreciate you taking the time to share your thoughts with us.We would like to extend our apologies for any inconvenience you experienced during your stay. Dear Guest, Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences.
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